Website Terms and Conditions

Last updated: August 2026

These Terms and Conditions govern the use of this website and the provision of garden maintenance and related services by Lotus Property Care (ABN 76 870 627 608), servicing Sydney's Northern Beaches and North Shore. By using this website or engaging our services, you agree to these terms.

1. Services

Lotus Property Care provides garden maintenance, hedging and specialist pruning, and garden design consultations across Mosman, Balgowlah, Seaforth, Chatswood, Lane Cove, Roseville, Manly, Brookvale, North Sydney, Dee Why, Freshwater and Palm Beach, and surrounding areas. Availability outside these areas may be considered on request.

2. Quotes and Pricing

All work is provided on the basis of a quote, provided after discussing your garden's needs and visiting the property. Quotes are estimates based on the information available at the time and may be adjusted if the scope of work changes once on site, for example if a garden is more overgrown than described, or additional access issues are found.

3. Bookings and Scheduling

  • Regular maintenance visits are scheduled on an ongoing basis by area and day, with the specific weekly plan confirmed with each client.

  • One-off jobs, hedging, and consultations are scheduled by mutual agreement once a quote is accepted.

  • Garden maintenance is weather-dependent. Where weather (rain, storms, extreme heat or high wind) makes it unsafe or impractical to work, visits may be rescheduled to the next available day. We'll aim to let you know as early as possible where this affects your booking.

4. Payment Terms

  • Invoices are issued following completion of work.

  • Payment is due within 7 days of the invoice date, by the payment methods specified on the invoice.

  • A late payment fee may apply to overdue invoices, as set out in your client agreement.

  • Regular clients may be offered direct debit as a payment option; where this applies, separate terms for that service will be provided.

5. Client Responsibilities

To allow work to be carried out safely and effectively, clients agree to:

  • Provide reasonable access to the property and garden areas covered by the booking

  • Secure or restrain pets during the scheduled visit

  • Advise us in advance of any known hazards on the property (for example, uneven ground, buried services, fencing or pool safety considerations)

  • Let us know of any specific requirements or areas to avoid ahead of the visit

6. Cancellations

  • Clients wishing to cancel or reschedule a booking are asked to provide as much notice as possible.

7. Liability and Insurance

Lotus Property Care holds public liability insurance for work carried out on client properties. While all care is taken, we are not liable for pre-existing damage, the condition of underlying infrastructure not disclosed prior to the visit, or matters outside our reasonable control, including weather-related delays. Any concerns about completed work should be raised with us promptly so we can address them.

8. Photography

From time to time, we may take before-and-after photos of completed work for use on our website, Google Business Profile, or social media. We will not use images that identify a specific address or personal details without your consent. If you would prefer your property not be photographed for these purposes, please let us know and we will note this on your file.

9. Privacy

Personal information collected through this website or in the course of providing services is handled in accordance with our Privacy Policy.

10. Changes to These Terms

These terms may be updated from time to time to reflect how the business operates. The most current version will always be available on this website.

11. Contact

Lotus Property Care 0403 822 817 · lotuspropertycare@gmail.com · Northern Beaches & North Shore, Sydney